Frequently Asked Questions

What equipment or skills do I need to take this course?

To benefit from the course, you must be able to work independently and be comfortable using a computer.

Can I take a paper test instead of online?

No. The online driver improvement course and final test must be completed through a DMV-licensed online driver improvement clinic. No paper test is permitted.

How long is the course?

The online driver improvement clinic course is an eight-hour course, including the final test. It is designed to rehabilitate problem drivers. The course must be completed in its entirety before a certificate of completion can be issued.

What does each “Reason for Attendance” option mean?

• Court Ordered: For court-mandated courses. No points awarded unless documentation is provided.
• Virginia DMV Ordered: Required by DMV due to excessive points or license suspension.
• Safe Driving Points: Voluntarily earn 5 safe driving points to improve your driving record.
• Insurance Discount: May lower your insurance premium—especially if you're 55+.

Will my identity be verified?

Yes. Student identification will be verified throughout the training and before the final test to ensure the same person is completing the course and test.

I was told by the court I would be awarded safe driving points, what should I do?

Customers directed by the court must provide documentation from the court before safe driving points can be awarded.

When will I get my certificate?

The certificate of completion will be electronically transmitted to all individuals upon successful completion of the course within 24 hours.

Who oversees this course?

The DMV is committed to promoting transportation safety through the certification of quality driver training programs. If you have questions or concerns, call the toll-free number: 1-877-885-5790.

What proof do I get after completing the course?

The DMV standardized certificate, “Online Driver Improvement Clinic Certificate of Completion (DIC 552B),” is the only document accepted by the Department and the Courts as proof of completion.